2020

Countertop price calculator

The first kitchentop price calculator running on a 2D bin-packing algorithm — turning a manual, expert-only quote into an instant, self-serve one.

Quartz Stone calculator interface

Product

Website

Domain

Construction & renovation

Client

Quartz Stone OD

Role

Service designer, Web developer

Activities

field observations competitor analysis interviews VOC analysis prototyping usability testing

Metrics

calculations speed: ×25 avg. B2C check: +34% B2B sales: +10%

Challenge

Countertop pricing was a manual, expert-only process, calculated by a trained person in CAD. Customers couldn't get a fast, reliable quote and the business couldn't scale quoting — and two very different audiences, B2B furnishers and B2C homeowners, shopped in completely different ways.

Outcome

A self-serve calculator that prices correctly in slabs using a 2D bin-packing algorithm, working for both people just exploring and people ready to buy — with material search, configuration, instant pricing, and a hidden cutting-layout map for trade clients.

Impact

Pricing became instant, clear and self-serve, so the business could give quotes at scale without manual work — which raised customer confidence and increased both B2C and B2B revenue.

Research process

Stakeholder interviews

Roleplay calculations with the owner; Excel low-fi prototype to reproduce the math.

Field observations (shadowing)

Mapping the B2B purchase path and specific B2B needs.

Competitor analysis

Feature comparison across 24 competing calculators (direct and indirect competition).

VOC: customer requests analysis

Getting statistics from 78 real B2C leads (Instagram ads) on most-wanted features.

Proof of concept

Combining external lean-cutting tools with an Excel calculator allowed to test the concept with stakeholders. Some formula adjustments were made after.

Try in GoogleSheets
Excel proof-of-concept calculator

Research artifacts

5 Personas

1 B2C persona, 3 B2Bs + the client (stonecraftsman) persona. Each with their distinct needs and fears.

2 Customer Experience Maps

The B2C map shows that people don't trust anyone anymore at this stage of home renovation :)

2 Opposite userflows

Doesn't matter what persona is it, based on their renovation stage they search either starting from dimensions or from visuals.

Technical requirements

Identified core feature set and visual style that fits the product.

Solution

I ended up with three-column layout, precisely supporting both user flows: the early-bird inspiration hunters and determined price seekers. The mobile layout was hard to deal with, but based on customer statistics I prioritized inspiration hunters flow.

Check it live
Quartz Stone calculator

Looking for the materials

Filters

Help in discovering materials based on Brand name, Color, Pattern and Surface finish.

Direct material search

For the situation where a certain stone color needs to be found quickly.

Find similar

Allows to discover similar stone colors across the brands and find more affordable ones.

Playing with countertop size and shape

Product shape & size

Supports I, L, U shapes — which are 90% of all the orders. For more complex ones suggests to send the sketch to the company.

Add parts

Allows to add extras: kitchen island, bar counter, vertical supports, backsplashes.

Edge shape

Offers 2 thickness options and several decorative facets which impacts the price.

Cutouts and sinks

Offers a variety of cutouts for different types of appliances: undermount sinks, integrated basins etc.

Viewing the items

Name & specs

Shows Brand name, Color name, Surface finish (in case it is non-standard). Labels mark the availability of exact stone colors, and highlight the most popular ones.

Price

Displays the final cost of the countertop based on its dimensions and features. Updates itself automatically when sizing changes.

Save the offer

Sends the relevant item card to the client's email.

Secret feature: cutting layout

Shows the precise material cutting map when clicked. Bulk clients are told about it privately, others aren't supposed to check it.

Known issues & growth points

Lack of visuals

visually-driven B2C clients want live photos the business can't supply at scale (500+ stone colors).

Potential: an AR try-on for color/thickness in the client's own interior.

Windowsills

small orders work in the current UI; bigger ones (e.g. 6 windowsills) don't.

Potential: a windowsill product tab with adjusted inputs.

No purchase button

by local business design, deals close on-site only.

Potential: a conventional purchase flow once proper remote sales infrastructure exists.